7 Strategies to Boost Your CX Leadership Authority and Lead Successfully

Hi dear Listener, over the years I’ve learned that not many CX leaders consider themselves CX authorities. And if you don’t believe that yourself, what do you expect from others? So it’s time to build your AUTHORITY!

That’s exactly what this podcast episode is all about: building authority as a customer experience leader. Nienke discusses seven key ways to build authority, from developing expertise and sharing great CX stories to setting high standards and holding yourself and others accountable. It all starts with you and your personal growth!

It’s important to build relationships with senior leaders, get involved with professional organizations, and communicate your vision for customer-centric transformation through a compelling CX story. Keep building your expertise, investing in your education, and sharing customer stories to be recognized as an authority within your organization. Trust me, it’s worth it! 

Enjoy listening to this third episode of the podcast, and please let me know if this resonates with you and… if you have any questions!

 

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Nienke Bloem is often referred to as the Customer Experience speaker in the blue dress. 

She is a global CX thought leader, educator, and keynote speaker who inspires audiences with best practices and proven methodologies. She runs a speaking practice, a CX game company, and a training business; she lives and breathes Customer Experience and is the author of two books on CX.

Her two-day Customer Experience Masterclass is known as the best program to prepare for the CCXP, and she is the go-to person for CX leaders who want to advance their leadership and achieve immediate results from their Customer Experience transformation programs. Since 2020, she has been hosting a CX Leadership Masterminds program and helping leaders enhance their leadership skills and deliver an engaging CX story, including a solid CX strategy. In addition, she is a modern-day pilgrim and has drawn parallels between her journey and leading customer-centric transformations. 

With over 20 years of corporate experience, she speaks the language of business. Her keynote speeches and training programs on customer experience are inspiring and practical. She is one of the few Recognized Training Partners of the CXPA, and her mission is to make customer experience work and help you achieve business results. 

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Why Your CX Program Will Fail – Great Insights with Aleksandra Pilniak & Friederike Niehoff

In this second episode of CX Leadership Talks, we have two guests, both CX leaders and authors: Aleksandra Pilniak and Friederike Niehoff share their expertise in customer experience (CX) leadership. They discuss insights from their brilliant book, “Why Your Customer Experience Program Will Fail and 7 Proven Ways to Avoid It.”

For example, the episode discusses the importance of appreciation and bringing fun into the workplace, and highlights the pitfalls of CX strategy along with concrete tips for improving it. Organizational culture is seen as crucial to a successful CX program, and the guests emphasize the importance of understanding it before attempting to change it. The episode also touches on the importance of self-appreciation, engaging with customers effectively, and using a maturity assessment to help individuals evaluate their customer-centricity.

Tune in for valuable insights from these two female leaders in Customer Experience Management. Friederike recorded this episode while she was in South Africa, where the Wi-Fi connection was unstable, which affected the sound quality. But we like the episode and the conversation so much that we decided to leave it as is!

And where can you buy their book? Righthere!

 

*****

Nienke Bloem is often referred to as the Customer Experience speaker in the blue dress. 

She is a global CX thought leader, educator, and keynote speaker who inspires audiences with best practices and proven methodologies. She runs a speaking practice, a CX game company, and a training business; she lives and breathes Customer Experience and is the author of two books on CX.

Her two-day Customer Experience Masterclass is known as the best program to prepare for the CCXP, and she is the go-to person for CX leaders who want to advance their leadership and achieve immediate results from their Customer Experience transformation programs. Since 2020, she has been hosting a CX Leadership Masterminds program and helping leaders enhance their leadership skills and deliver an engaging CX story, including a solid CX strategy. In addition, she is a modern-day pilgrim and has drawn parallels between her journey and leading customer-centric transformations. 

With over 20 years of corporate experience, she speaks the language of business. Her keynote speeches and training programs on customer experience are inspiring and practical. She is one of the few Recognized Training Partners of the CXPA, and her mission is to make customer experience work and help you achieve business results. 

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The 3 A’s of CX Leadership – An Introduction to the CX Leadership Talks Podcast

In this very first episode of CX Leadership Talks, our host Nienke Bloem—a CCXP (Certified Customer Experience Professional) with 20 years of corporate experience and 8 years as a CX entrepreneur—dives deep into the world of customer experience management.

As someone who believes that CX is a core part of her identity, Nienke shares insights into successful CX leadership.

She emphasizes the importance of

  • Accountability,
  • Authority, and
  • Anecdote

and shares how she and you can apply them in Customer Experience Management.

The episode offers valuable insights into how to lead CX and provides practical solutions to common CX-related challenges.

Listen to this first episode

 

*****

Nienke Bloem is often referred to as the Customer Experience speaker in the blue dress. 

She is a global CX thought leader, educator, and keynote speaker who inspires audiences with best practices and proven methodologies. She runs a speaking practice, a CX game company, and a training business; she lives and breathes Customer Experience and is the author of two books on CX.

Her two-day Customer Experience Masterclass is known as the best program to prepare for the CCXP, and she is the go-to person for CX leaders who want to advance their leadership and achieve immediate results from their Customer Experience transformation programs. Since 2020, she has been hosting a CX Leadership Masterminds program and helping leaders enhance their leadership skills and deliver an engaging CX story, including a solid CX strategy. In addition, she is a modern-day pilgrim and has drawn parallels between her journey and leading customer-centric transformations. 

With over 20 years of corporate experience, she speaks the language of business. Her keynote speeches and training programs on customer experience are inspiring and practical. She is one of the few Recognized Training Partners of the CXPA, and her mission is to make customer experience work and help you achieve business results. 

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