You are a Customer Experience Professional that knows the theory of Customer Experience Management. You might have your CCXP, but for sure have your years in as a leader. Now you are facing the fact that you want to have more impact. You want to reflect and grow into the CX authority you deserve to be. It's time to spice up your leadership!
Focus on Customer Experience Management and your leadership
Because of everyday humdrum, it's sometimes hard to focus on what you really should be doing: focusing on Customer Experience Management and how to lead the change.
Regardless of the circumstances, how do you achieve the best results as a CX leader within your organization? By taking care of your CX transformation yourself. You need time to build a strategic approach to engage the organization and deliver results.
An organization demands a lot from you. This requires you to spice up your leadership and focus more on delivering CX results. How do you make that happen? In my opinion, you need to:
- Engaging leaders strategically in CX
- Grow your positional and relational CX authority (both inside and outside the organization)
- Share your CX vision and story in such a way, it resonates with your audience and have them act
- Be inspiring when it comes to the future of CX
- Have a long-term CX roadmap that aligns with the organization's strategy
- Choose your CX projects wisely to make customer-centric change scalable
Do you recognize this and want to work together on those topics with a group of experienced CX leaders? To dive deeper in our exciting (and sometimes frightening) craft of Customer Experience Management?
That's exactly what you can expect from the CX Leadership Retreat. In four days, you will dive deeper into Customer Experience Management and your CX leadership development. During this intensive retreat, you will reflect, learn and above all grow. We go from theory to practice.
Go for your next level in your CX leadership and professional expertise, and let the best help you do it!
Making Customer Experience Work
I have the 'stars and the scars' when it comes to Customer Experience, with excellent results in various organizations, in both strategic and tactical roles. Hence my motto: Making Customer Experience Work. I will help you to improve your business results by using Customer Experience Management. In short: "I breathe CX just like you!
What will the CX Leadership Retreat bring you?
The program consists of two themes
1. Customer Experience Leadership
Spice up your leadership
Grow your CX authority
We will explore leadership and how to develop your personal, positional and relational authority (based on Harvard Business School models). You'll discover your strengths and weaknesses in your leadership approach. For example in your self-confidence, communication style and strategic thinking. You'll discover your growth potential and get to work right away.
Self-confidence
The last five years, I found out that many CX peers doubt themselves and that it is all about how you look at yourself. Do you think YOU are a CX authority? By using a different set of lenses, you'll reflect and learn. You will learn how to claim your position as a CX leader from a future state of self. Not Have-Do-Be but Be-Do-Have.
Future led leadership
You are the sole leader when it comes to CX in your organization or as an entrepreneur. You need to be aware of CX and future trends. We examine these trends (from technology to AI to changing customer needs) and translate them into your CX leadership practice.
Leadership engagement
If you want to level up, you need to work with the highest ranks within the organization. You need to have a strategic approach towards leadership engagement. Not just at an individual level, but also a broader customer-centric leadership approach. Build your engagement strategy and engage those who make decisions and who have the funds.
Be proud of yourself
See how far you've come! I see so many CX leaders who forget to truly reflect on their successes. To look back and see all the steps you've already taken? It's time for some appreciation (and learn from your CX peers), count your successes and be proud of them.
2. Customer Experience Management
Organizational results in customer experience
True BHAGs (Big Hairy Audacious Goals)
CX is successful when you have some truly aspiring CX BHAGS. Those Big Hairy Audacious Goals that are both inspiring and frightening. That showcase your CX vision and generate excitement, and of course are connected to your organization's vision. Translated into true CX goals that are measurable, both quantitative and qualitative.
Result-oriented
During these four days in Bali, we work on at least two CX scenarios for indirect and direct results. We apply our theories of Customer Experience Management in practice. To make sure you are ready for 2025 and have a plan A and B to deliver results. During our accountability meetups and mentor calls afterwards, you can reflect on your experiments and steer towards results.
Frame your story
A solid CX strategy and CX story magnify enthusiasm! I found out during my CX leadership courses over the past few years that many CX leaders think they have a great CX story, but... many of them don't. They are often too theoretical, miss an overarching story and lack a concrete call to action. During the retreat, you will build your CX story and present it live in Bali. To get feedback from me as your CX mentor and from your CX peers. We will improve it in such a way that it will really resonate in your organization, involving them as you go along.
Share your results
How do you ensure that the rest of the organization also sees the importance of CX? I'll show you how to make your CX results transparent, how to share them, and how to engage all in your organization. This involves a long-term vision on communication and a scalable format. You'll find your ideal way of communicating and have a framework that makes you and your CX results visible.
Why Nienke?
"They call me the Customer Experience Leadership expert. Next to being a global speaker, I’m a thought leader and CX educator. I am the trusted partner of many CX leaders, and helped them deliver results. I am one of the few global CXPA Resource and Training Partners and have gained my credibility by delivering results. Know that I keep learning too, for example at at Nyenrode University and at Harvard Business School."
Why Nienke?
"They call me the Customer Experience Leadership expert. Next to being a global speaker, I’m a thought leader and CX educator. I am the trusted partner of many CX leaders, and helped them deliver results. I am one of the few global CXPA Resource and Training Partners and have gained my credibility by delivering results. Know that I keep learning too, for example at at Nyenrode University and at Harvard Business School."
Who is the CX Leadership Retreat for?
This CX Leadership Retreat is designed for CX leaders: people with a clear CX role in an organization with years of leadership experience. Leaders who want to have more impact. Who want to reflect and grow into the CX authority they deserve to be. Please note that there is room for one CX professional per organization.
There is a special track for CX entrepreneurs/consultants!
We also have a special CX Leadership retreat for CX entrepreneurs and consultants. This is definitely not for those who like to stay in their comfort zone. It is for those who want to become a true CX authority and lead the way! Want to know if this is for you? Just sign up for an intake and find out!
About Nienke Bloem
"My CX master classes and workshops help CX leaders and their CX teams move towards customer centricity. What I love about working with leaders is that they are the catalysts for true change and I work my magic to help them blossom and deliver results. As a co-founder of the CX Game, I enjoy CX blended learning. So expect some excitement when you join this Bali CX Leadership Retreat."
About Nienke Bloem
"My CX master classes and workshops help CX leaders and their CX teams move towards customer centricity. What I love about working with leaders is that they are the catalysts for true change and I work my magic to help them blossom and deliver results. As a co-founder of the CX Game, I enjoy CX blended learning. So expect some excitement when you join this Bali CX Leadership Retreat."
Practical information
Exclusive group of participants
First, we meet as a group during the four-day Leadership Retreat in Bali. These will be intensive days, where we mix theory and practice and you will have private time to work on your CX story, for example. Also expect prework, to come fully prepared to the retreat. After the retreat, we'll have three online CX meetups where you can ask all your questions (and share your successes of course), and you'll have two 1-on-1 CX mentoring sessions from me personally.
Learn from your CX Leadership Retreat fellows
We will keep each other accountable and challenge each other to take action. You'll perform your CX story and know that you'll learn a lot from me, as well as from your fellow CX peers!
From strategy to action
Of course, you have plenty of ideas and theoretical knowledge. But what is your strategy for taking action? What results need to be delivered and when? Which CX framework pillars will you use? What methodologies are you ready to apply? I challenge you to start experimenting and step out of your comfort zone. I know you've got more in you than you're showing!
Your investment
Your investment for this CX Leadership Retreat in Bali is first and foremost a healthy dose of enthusiasm. You have the drive to become the best in your field. In euros, your investment is €5,900. This amount does not include VAT.
When?
- The CX Leadership Retreat for CX leaders is from Monday, Sept. 16 (12:30 p.m.) to Thursday, Sept. 19 (4 p.m.).
- For CX entrepreneurs and consultants, the CX Leadership Retreat is from Sunday, Sept. 22 (12:30 p.m.) to Wednesday, Sept. 25 (4 p.m.).
Schedule your intake interview
Want to know if the CX Leadership Retreat program is for you? Then schedule your no-obligation intake right away!
Nienke will be happy to help you
With more than 25 years of experience in the corporate world, I am the go-to person to help you further in Customer Experience!
Nienke will be happy to help you
You will learn from me and your CX peers and we will keep each other accountable: you will really get to work, we will not postpone anything. After this CX Leadership Retreat, you will be a strong leader, you will feel proud of what you have achieved and you will know that you will continue to make a difference as a CX leader.
Frequently asked questions
Can I combine the CX Leadership Retreat with a vacation?
Of course. You book your own flight to and from Bali anyway, so you are free to book other dates for this than the Retreat. For the duration of the Retreat we book your room in the hotel. Before and after you are free to go wherever you want.
What is included in the price?
The price includes three nights' accommodation during the Retreat and all meals we have as a group (breakfast, lunch and dinner). Loose drinks and your individual treats at the hotel are at your own expense, as is your travel to and from Bali and to and from the airport.
What's in it for me to participate?
You set goals, you work on being results-oriented, you hone your CX strategy and story, you learn how to apply all your theoretical CX knowledge in practice. You'll learn from me and your CX peers and we'll keep each other accountable: so you'll really get to work, no excuses. After this CX Leadership Retreat, you will be a strong leader, feel proud of what you have achieved and know that you will continue to make a difference as a CX leader. You will enjoy your job a lot more!
How do I know if I am senior enough to participate in this?
You are a Customer Experience Professional who is familiar with the theory of Customer Experience Management. You may have your CCXP, but you certainly have years of leadership experience. During the intake, I'll know soon enough whether or not you meet these requirements. So schedule your no-obligation intake and you'll know!
How many CX leaders can participate?
We want a group of people large enough to share knowledge and small enough to keep it personal. Therefore, the maximum number of participants is 12, so we can occasionally work in subgroups of 3 or 4.
The Retreat is not until 2024, but I would like to spend my 2023 budget on it. Is that possible?
This is certainly possible. If you still have budget this year and want to use it for the CX Leadership Retreat, you can indicate this when you register. You will then receive an invoice from us in December 2023.
Where do I stay in Bali?
You will stay at one of the very best hotels on the island: the Hilton Bali Resort. Not only will you have a beautiful room with ditto views, you can also take advantage of the many facilities the hotel offers. Think of a spa with many body and facial treatments, a gym, a tennis court, yoga classes and not to mention a water slide of no less than 30 meters!
Is the CX Leadership Retreat Dutch-speaking?
We expect CX leaders from all kinds of countries and continents. So you guessed it, the answer is no. So the language during this retreat is English. This means that all teaching materials are also in English.
Is the program for CX consultants/entrepreneurs different from the program for CX practitioners?
Yes! You can read the complete program in the brochures we created especially for both groups.
Brochure CX practitioners | Brochure CX consultants/entrepreneurs
Is the CX Leadership Retreat Dutch-speaking?
We expect CX leaders from all kinds of countries and continents. So you guessed it, the answer is no. So the language during this retreat is English. This means that all teaching materials are also in English.
Let's get acquainted!
In an online intake, we will discuss, without any obligation, your challenges as a CX leader and how the CX Leadership Retreat in Bali can help you do so.
Customers about Nienke Bloem
"I highly recommend the CX Leadership Masterminds because you get to work with people from very different industries on Customer Experience Management. And you learn not to be a CX Manager, but a CX Leader. You get to focus on your role, you get insights because you share challenges. You also get challenges from Nienke, but also from your fellow participants. You also see how they deal with their CX challenges. That also provides a lot of inspiration. For example, Nienke taught me which questions I can ask my stakeholders to ensure that they think, act and decide from a customer perspective in their daily practice. In this way I was really able to set them in motion.
Nienke puts the wheel in your hands to be a true CX leader. Together with your CX peers, you set the route. I'm confident on the road partly because of the CX Leadership Masterminds.
So I encourage you to join and I wish you lots of fun and success!
"The past few months have been very interesting and, above all, educational for CX Leadership Masterminds, led by Nienke. The careful selection of a small number of participants with the same level of expertise ensures good discussions, new insights and challenges... and for me personally, growth. Do you have a case in the field of CX Leadership that you struggle with and could use some help with? Then this Masterminds is definitely a must."
"The CX Leadership Masterminds truly enable your (and your organizational) CX transformation. By working with like-minded peers from different industries and with an energetic, highly knowledgeable Nienke, you grow as a CX leader, address your CX leadership, expand it and increase Customer Experience Management in your organization. Learned a lot and was able to apply it immediately. Would highly recommend the CX Leadership Masterminds program."
"The CX Masterclass was super interesting and gave me and my team a lot of insights into the CX framework, the world of CX and the opportunities and possibilities CX offers for RVO. The CX Leadership Masterminds made things really clear to me, giving me both the depth and grip I need to take the next step in CX. The interaction with CX colleagues is also very pleasant. I would definitely recommend this training, but only if you work with it in practice in a very concrete way. I learn so much!"