Customer Experience Management & Leadership

Online mini Master Class

Three magical ingredients for successful CX Leaders

Join my free mini Master Class!

Do you want to grow your CX leadership?
Would you like extra inspiration when it comes to being a CX leader?
Do you want to grow the engagement in the organization when it comes to CX?
Are you curious for the THREE magical ingredients for successful CX leaders?

Be welcome in my free online mini Master Class on Customer Experience Management & Leadership. Especially now that we are approaching the new year of 2021, I know I can give you at least ONE insight to boost your position as a CX leader.

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In 2020 I had the bold idea to help grow Customer Experience Leadership through a special Mastermind Program. In the weird year of Covid, you launched a new program?!

Yes, I know, it sounds crazy and maybe it also is crazy. But it worked out very well.

Eight CX leaders took on the challenge to boost their CX leadership through monthly sessions, accountability and mentoring. Not only did they learn and grow, so did I. I found out what the three magical ingredients of successful CX leaders are.

And I am ready to share these with you. So register today for your free seat and be ready for 2021. We host sessions on different dates and times in December, so register for the session you like! I look forward to seeing you and help you take a next step in your CX leadership.

And if you like this session, just know that I'll start a new series of CX Leadership Masterminds in January (one in English and one in Dutch).

Don't wait too long and book your free seat at my mini lecture in Customer Experience Management & Leadership.

Put me on the list for 2022!

You can choose from three different dates and (Central European) times:

December 14 at 4 PM
December 16 at 9 AM
December 22 at 3.30 PM

Yes, count me in!

Enthustiac participants of the CX Leadership Masterminds Program

"I took part in Nienke Bloem's CX Leadership Masterminds and I would like to tell you why I really recommend it to you. I recommend it because you get to work with Customer Experience Management together with people from very different industries. And you learn not to be a CX Manager, but a CX Leader. You get your role sharp, you gain insights because you share challenges. You get challenges from Nienke, but also from your fellow participants. You also see how they deal with their CX challenges. That also gives a lot of inspiration. For example, Nienke has taught me which questions I can ask my stakeholders to ensure that they think, act and decide from a customer perspective in their daily practice. With that I was able to really put them in action. So, I encourage you to join and I wish you lots of fun and success."

Judy WisselaarCustomer Experience Manager at Interpolis

"The CX Master Class was super interesting. It gave me and my team a lot of insights into the CX framework, the world of CX and the opportunities and possibilities that CX offers for RVO. The CX Leadership Masterminds makes sure that the penny has dropped. The program gives me both the depth and guidance I need to take the next steps in CX. I really enjoyed the interaction with CX colleagues. I would absolutely recommend this training, but only if you can put it into practise rightaway. I learn so much! “

Olfred NijenbanningTeam Manager Customer Analysis at RVO

Nienke Bloem CCXP CSP MBA

I have the 'stars and the scars' when it comes to Customer Experience, with excellent results in various organizations, in both strategic and tactical roles. Hence my motto: Making Customer Experience Work. I will help you to improve your business results by using Customer Experience Management. In short: "I breathe CX just like you!

Some call me the CX-guru. I'm not only a worldwide speaker, but also a thought leader and CX trainer. I'm one of the ten Resource and Training Partners of the CXPA worldwide and freelance lecturer at Nyenrode University. My CX Master Classes and workshops help CX Managers and CX Teams on their way to customer centricity. As co-founder of the Customer Experience Game it gives me real pleasure to offer CX blended learning.

With more than 25 years of experience, I'm the one to help you out in Customer Experience!

Put me on the list for 2022!

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Put me on the list for 2022!

Don't miss this free mini Masterclass and join me on one of the available dates!

Yes, I'd like to join!