Customer satisfaction is one of the most important pillars in organizations, which is logical: without customers, an organization has no right to exist. In fact, customer experience is probably central to your mission and vision. Companies want their customers to love them.
Fall In Love With Your Customer
Tell me honestly: do the people in your organization also love their customers?
Relationships today are complicated. Nienke compares the online relationship world with the online business arena. She uses appealing examples such as Tinder and Facebook. This is a presentation with fun elements, vivid examples and pragmatic applications. Nienke will open your eyes by showing you how to make these business relationships work for you and how to win customer loyalty.
Fun fact: as a child of Venus and Mars, Cupid shoots with two kinds of arrows: either with a golden arrow or with an arrow made of lead. Nienke will ask you to imagine that you are Cupid. When the golden arrow touches your customer's heart, the heart fills with love. And yes, it's bad news when the lead arrow touches their heart...
The question is: which arrows do you shoot at your customers in daily practice?
Customer Experience (CEX) expert Nienke Bloem demonstrates the importance of customer love. During this keynote presentation, she seduces leaders to open up their hearts. Now is the time to change. You have to. It's time to start loving your customer!
Her keynote presentation will bring you the following:
- you acknowledge your feelings when it comes to your customer
- you go from feeling to action
- you understand your customer relationships and know how to improve customer engagement from your position, whether you have regular or almost no customer contact
- you're convinced you're Cupid when it comes to your customer and you know how to shoot only golden arrows
Reaction from the audience on this keynote presentation
“Times change and we can't keep hiding in boardrooms... Customers expect our interest and so do our employees".
Reaction from the audience on this keynote presentation
“Times change and we can't keep hiding in boardrooms... Customers expect our interest and so do our employees".
Why choose Nienke Bloem as speaker?
She is an experienced speaker in the field of Customer Experience, on Dutch and international stages. Tried and tested as a leader in Customer Experience, her presentations are well prepared and tailored to the theme of your event, making them always relevant and to the point. No boring management talk, but proven CEX methods that appeal to the imagination. Nienke will inspire your audience to put them into practice right away. Her motto doesn’t come as a surprise: Making Customer Experience Work!