Strengthen your CX influence by engaging the right stakeholders in the right way
Your CX agenda may be strong. Your plans may be well thought through.
But are you investing your leadership energy where it truly creates movement?
In this practical playbook, Nienke Bloem walks you through a strategic 4-step stakeholdermanagement approach for CX leaders. You will learn how to identify, map and prioritize your stakeholders, and how to engage them with more intention using the Salience Model and the Mendelow Matrix.
Inside the playbook, you will find practical engagement strategies per stakeholder group, reflection questions and concrete examples to help you strengthen your influence, visibility and impact as a CX leader.
Download your free copy of The Strategic Stakeholdermanagement Playbook for CX Leaders and discover where you may be overinvesting, underinvesting or missing important strategic opportunities.
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