In this episode of CX Leadership Talks, Nienke Bloem interviews Edwin Koot, Manager Customer Experience & Analytics bij Allianz Benelux who shares his insights on Customer Experience Management.
It is the honest story of how he stepped out of his comfort zone and spiced up his leadership. It is a great conversation on Voice of the Customer, ROI and how to engage leaders in organizations.
If you want to learn more about CX leadership or have any questions about CX, contact Nienke. She is the CX leadership expert and can provide you with the guidance and support you need to succeed in CX Leadership.