Nienke reads CX is a pilgrimage

Strategy 30: Get your hands (and feet) dirty

Strategy 30: Get your hands (and feet) dirty. What has the clay on my walking shoes to do with customer experience? Everything. It’s easy to stand on the sideline and talk about customers and what you should improve. But the thing is: talk to customers and not about customers. Thát is what I mean with get your hands dirty. You have to Walk the Talk.

Discover the complete story about feet, the clay paths from hell and CX in this video. Enjoy!

I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life. 

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Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.