You're a Customer Experience Professional that knows the Customer Experience Management theory and has followed the CX Masterclass. But how do you go from knowledge and insight to implementation? This is what you will learn in the CX Leadership Masterminds.
Focus on Customer Experience Management
Because of everyday humdrum, it's sometimes hard to focus on what you really should be doing: focusing on Customer Experience Management. Without a focus on Customer Experience Management, an organization will never excel. Everyone wants something from you and before you know it, you're mainly concerned with unimportant matters and moving further and further away from your own goals.
How do you - regardless of whether you work in a commercial or non-commercial organization - achieve the best results as a CX leader within your organization? By taking care of your CX transformation yourself.
An organization demands a lot from you. This requires better leadership and more focus on Customer Experience Management. How do you make that happen?
- How do you show your successes?
- How do you grow into a true CX authority?
- How do you focus on transformation?
- How do you bring the leaders and your colleagues into it?
- How do you put Customer Experience Management into practice?
- Which CX choices are best to make right now?
- How do you go from thinking to acting?
So many questions, so many uncertainties. Maybe these were always there?! These uncertainties will certainly not help you to become a stronger CX leader and certainly not in optimizing CX Management.
That's why, for today's CX leaders, there is the "CX Leadership Masterminds. An intensive six-month program in which Nienke Bloem MBA CCXP RTP teaches you and an exclusive group of peers - your fellow Masterminds - how to take and build your CX leadership even better. And how to best deploy the field of Customer Experience Management in your organization. In doing so, we go from theory to practice.
Go for your next level in your CX leadership and professional expertise, and let the best help you!
Making Customer Experience Work
I have the 'stars and the scars' when it comes to Customer Experience, with excellent results in various organizations, in both strategic and tactical roles. Hence my motto: Making Customer Experience Work. I will help you to improve your business results by using Customer Experience Management. In short: "I breathe CX just like you!
What does the CX Leadership Masterminds bring you?
The program consists of two themes
1. Customer Experience Leadership
You as leader
Solid leader
What skills do you need to build on to become a really solid CX leader? What do you need to work on to claim your authority?
Real commitment
How do the hares run in your organization? Who do you need? You will learn who it is best to involve and and how to get these individuals into action.
More fun
If you know exactly what you need to work on and you see that you can take those steps, you will (re)experience more fun in your role as CX Leader!
Proud of yourself
Do you see all the steps you're taking? Do you see what your contribution brings to the organization? Count your successes and be proud of them.
2. Customer Experience Management
CX for your organization
Goal-oriented
CX is successful when you have CX goals, connected to those of your organization. This is how you can make your successes measurable!
Result-oriented
You will work out a number of CX scenarios and get to work with them. No more distractions: apply the CX theory in practice.
Share your result
How do you ensure that the rest of the organization also sees the importance of CX? I'll show you how to make your CX results transparent and how you can share them.
Frame your story
A solid CX strategy and story magnifies enthusiasm! We will improve it so that it will really resonate with your peers and colleagues, involving them as you go along.
Why Nienke?
"They call me the CX guru. Next to being a global speaker, I’m also a thought leader and CX teacher. I am one of the ten CXPA Resource and Training Partners worldwide who is allowed to train others. I also work as a freelance lecturer at Nyenrode University."
Why Nienke?
"They call me the CX guru. Next to being a global speaker, I’m also a thought leader and CX teacher. I am one of the ten CXPA Resource and Training Partners worldwide who is allowed to train others. I also work as a freelance lecturer at Nyenrode University."
This is not meant for:
For CX Consultants. But also not for people who prefer to stay in their comfort zone and for CX-leaders who like it that way. Having doubts? Just sign up for an intake interview and find out!
Who's this for?
This CX Leadership Masterminds is for CX leaders: people with a clear CX role in an organisation (one CX professional per organisation).
About Nienke Bloem
"My CX Masterclasses and workshops help CX managers and CX teams on their way to being customer-focused. As a co-founder of the CX Game, I also enjoy CX blended learning. My heart skips a beat if I can make others excel in their CX role."
About Nienke Bloem
"My CX Masterclasses and workshops help CX managers and CX teams on their way to being customer-focused. As a co-founder of the CX Game, I also enjoy CX blended learning. My heart skips a beat if I can make others excel in their CX role."
What does the CX Leadership Masterminds look like?
Exclusive group of participants
We meet as a group during five online and two live sessions. In addition, as an extra, you will receive two sessions of 1-on-1 CX Mentoring from me personally.
Learn from your CX fellow Masterminds
We keep each other accountable and challenge each other to take steps. We will let you know what you need to work on to get your CX leadership. You will receive preparation assignments and continuous doses of inspiration and energy! You can be sure that you will learn a lot from me, as well as your CX colleagues!
From thinking to acting
You have plenty of ideas and theoretical knowledge. Now what are you actually going to do? Which CX framework pillars will you use? Which methodologies are you ready to apply? I challenge you to start experimenting and get out of your comfort zone. I know you've got more in you than you're showing!
Your investment
Your investment for this CX Leadership Masterminds is, first of all, a healthy amount of enthusiasm. You have the drive to become the best in your field. In euros, your investment is €5,150, excluding 21% VAT (price 2024).
Want to know more about the next edition of the CX Leadership Masterminds? Then make an appointment. Just email me and I'll get back to you.
Questions about the CX Leadership Masterminds?Please contact us
Nienke will be happy to help you
With more than 25 years of experience in the corporate world, I am the go-to person to help you further in Customer Experience!
Nienke will be happy to help you
You learn from me and your CX peers and we keep each other accountable: you will actually get to work, no excuses. After these CX Leadership Masterminds sessions you will be a stronger leader, feel proud and know that you have made (and will continue to make) a difference as a CX leader.
Masterminds, what is it?
Good question. A Mastermind is a think tank in which colleagues put their heads together to come out wiser together. The strength of such a group is that you help each other out: where one person poses a question, another knows the answer. Masterminds in this context stands for CX professionals with enough knowledge and experience to teach their peers. But above all, who want to become even better at their work. They want to put theory into practice and show true CX leadership. This can also be a bit scary, which is why I will help you with this, just like your fellow Masterminds.
Isn't €5,150 a lot for an online program?
You will participate in five intensive online sessions of 2 hours, two live sessions (one of a day and one of an afternoon), you will receive concrete assignments, feel accountability, you will then work with it in practice, you will be coached 1-on-1 by me in two online sessions of three quarters of an hour AND you will learn from your CX peers. Apart from what you learn, you actually apply all your theoretical knowledge in practice. With a number of fellow Masterminds who will watch you for six months and have valuable tips for you. Indeed, actually this amount is too low ;-).
Am I suitable as a team member of these CX Leadership Masterminds?
You are a perfect fellow Mastermind if you have a number of years of experience as a CX professional and are employed in that role in a company or organization. Or you have fewer years of experience but you did follow my CX Masterclass. In that case too, I would like to challenge you to join!
How many CX professionals can participate?
We want a group of people big enough to share knowledge and small enough to keep it personal. The maximum number of participants is therefore 8, so that we can occasionally work in subgroups of 4.
When am I a CX Leader?
If you have an independent role as a CX professional and are employed in that role by a company or organization. Or you have fewer years of experience but you did follow my CX Masterclass.
Do you always wear a blue dress during this program?
Well, that's an important question. Good of you to ask. I'll keep that a secret for a while. Sign up and you'll find out.
What's in it for me to participate?
You will set your goals, work on result orientation, sharpen your CX strategy and story and learn how to apply all your theoretical CX knowledge in practice. You learn from me and your CX peers and we keep each other accountable: you will actually get to work, no excuses. After these CX Leadership Masterminds sessions you will be a stronger leader, feel proud and know that you have made (and will continue to make) a difference as a CX leader. You will experience a lot more fun in your profession!
Let's get acquainted!
In an online introductory meeting, we will discuss your challenges as a CX Leader and how the CX Leadership Masterminds can help you.
Customers about Nienke Bloem
"I highly recommend the CX Leadership Masterminds because you get to work with people from very different industries on Customer Experience Management. And you learn not to be a CX Manager, but a CX Leader. You get to focus on your role, you get insights because you share challenges. You also get challenges from Nienke, but also from your fellow participants. You also see how they deal with their CX challenges. That also provides a lot of inspiration. For example, Nienke taught me which questions I can ask my stakeholders to ensure that they think, act and decide from a customer perspective in their daily practice. In this way I was really able to set them in motion.
Nienke puts the wheel in your hands to be a true CX leader. Together with your CX peers, you set the route. I'm confident on the road partly because of the CX Leadership Masterminds.
So I encourage you to join and I wish you lots of fun and success!
"The past few months have been very interesting and, above all, educational for CX Leadership Masterminds, led by Nienke. The careful selection of a small number of participants with the same level of expertise ensures good discussions, new insights and challenges... and for me personally, growth. Do you have a case in the field of CX Leadership that you struggle with and could use some help with? Then this Masterminds is definitely a must."
"The CX Leadership Masterminds truly enable your (and your organizational) CX transformation. By working with like-minded peers from different industries and with an energetic, highly knowledgeable Nienke, you grow as a CX leader, address your CX leadership, expand it and increase Customer Experience Management in your organization. Learned a lot and was able to apply it immediately. Would highly recommend the CX Leadership Masterminds program."
"The CX Masterclass was super interesting and gave me and my team a lot of insights into the CX framework, the world of CX and the opportunities and possibilities CX offers for RVO. The CX Leadership Masterminds made things really clear to me, giving me both the depth and grip I need to take the next step in CX. The interaction with CX colleagues is also very pleasant. I would definitely recommend this training, but only if you work with it in practice in a very concrete way. I learn so much!"