Nienke reads CX is a pilgrimage

Strategy 25: Speak the language

Strategy 25: Speak the language. We all speak our own language. And even if we speak the same language, we might misunderstand because we use terminology the other won’t understand. Do we give the same meaning to a word?

In this video I’ll tell you why it’s important to speak the same language. Find it out now!

I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life. 

Subscribe to my YouTube channel and you’ll be notified if another chapter appears! 

Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.