Strategy 28: Work data driven. Expert advice is nice, but solid proof is better. You can use data to make your CX practice future proof and based on facts. It is actually the only way to go.
Even as a pilgrim, the right data helped me finding better fitting walking shoes. How? Watch this video!
I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life.
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Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.