Reflect on your 2025 as a CX leader
Let’s be honest: December can feel like a race to the finish, filled with deadlines, dashboards, and one too many “quick syncs.”
But what if you took one hour to look back, with focus and clarity?
Not with a year-end checklist.
But with deep questions that spark real insight.
In the latest episode of CX Leadership Talks, I take you on a reflective journey through your 2025 as a CX leader.
This year’s theme? Looking back to lead forward.
Because you and I both know:
You can’t lead the future of CX if you haven’t made sense of the year behind you.
What we cover
I guide you through five key areas every CX leader should reflect on:
- Impact and results – What truly moved the needle? What results did you deliver for customers, colleagues, and the business?
- Strategy, vision and purpose – Was your CX work aligned with the bigger picture? Did you lead with purpose?
- Engagement and cultural change – Who did you inspire? Where did you shift mindsets and behavior?
- Personal growth and leadership – Where did you stretch, learn, or lead differently? What are you most proud of?
- Work-life balance and well-being – How did you take care of your energy, your joy, and your thinking space?
And of course:
At the end of the episode, I’ll invite you to choose a movie title for your 2025, a creative and powerful way to summarize your leadership story this year.
Your move
This isn’t just another podcast to play while answering email.
It’s a guided session. So grab your journal, pour a tea (or wine, no judgement ;-)), and reflect with me.
Listen this episode here or search CX Leadership Talks wherever you get your podcasts.
And if you’d rather journal quietly?
Download the full question list here or try the AI prompt to generate your movie title for the year.
Let’s close 2025 with clarity. Because when you know where you come from, you most certainly can plan where you are going.
You’ve earned this moment.
Let’s make it count.
Want more CX leadership insights? Connect with me on LinkedIn, and sign up for my weekly CX Greetz.
Until next time, keep spicing up your Customer Experience leadership.
*****
Nienke Bloem is often called the Customer Experience speaker in the blue dress.
She’s a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books.
Her two-day Customer Experience Masterclass is known as the best program to prepare for your CCXP and she is the go-to person voor CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a CX Leadership Masterminds program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations.
With her over 20 years corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results. Subscribe to her weekly CX Greetz to stay tuned.
