Tag Archief van: cx boeken

Strategy 25: Speak the language

Strategy 25: Speak the language. We all speak our own language. And even if we speak the same language, we might misunderstand because we use terminology the other won’t understand. Do we give the same meaning to a word?

In this video I’ll tell you why it’s important to speak the same language. Find it out now!

I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life. 

Subscribe to my YouTube channel and you’ll be notified if another chapter appears! 

Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.

/door

Strategy 24: Leave your mark

Strategy 24 is ‘Leave your mark’. Leaving a mark makes it easy for others to connect with you. This works extremely well as a pilgrim, but in your work too.

Here’s why: watch this video to learn more!

I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life. 

Subscribe to my YouTube channel and you’ll be notified if another chapter appears! 

Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.

/door

Strategy 23: Learn from your peers

Learn from your peers is the 23rd strategy. More than books and trainings, you’re learning most by doing. Especially when you integrate a fresh perspective from your peers. To learn from those who have experienced something similar helps a lot.

Do you want to learn how to become a better leader or person? Watch this video.

I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life. 

Subscribe to my YouTube channel and you’ll be notified if another chapter appears! 

Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.

/door

Strategy 22: Walk the Talk

To do the talk you have to do the walk as well. Before you know it, you’ll become a pilgrim ????. Many leaders talk a lot about customers. But what is their action? Most of them are almost never in contact with customers. In this video you’ll learn how to walk the talk. And that it’s important to become a real leader. Curious? Watch the video.

I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life. 

Subscribe to my YouTube channel and you’ll be notified if another chapter appears! 

Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.

/door

Strategy 21: Share your story

Share your story is strategy 21. You might doubt sometimes: shall I share my story of what I’m doing right now, or not? Don’t overthink. And remember, your crowd loves to hear from you, because you have a story to share.

I share an example of sharing my story in this video. Check it out!

I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life. 

Subscribe to my YouTube channel and you’ll be notified if another chapter appears! 

Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.

/door

Strategy 20: Take a break

Take a break, already the 20th strategy (only 30 to go, stay tuned! ????). Most of us in business are focused on efficiency. But I’d like to draw your attention to the negative effects of efficiency. And why it’s important to take a break now and then. Especially if your calendar is efficiently planned, this video will make you look different at your tight schedule. Curious? Then watch it right away, whether it fits your agenda or not.

I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life. 

Subscribe to my YouTube channel and you’ll be notified if another chapter appears! 

Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.

/door

Strategy 19: Don’t be more catholic than the Pope

Don’t be more catholic than the Pope. Is that a strategy? Yes, it is! Many customer experience leaders want to do the right thing and things right. They always involve everybody in the right way, and want to be 100% accurate in their business cases (if possible?!).

A noble job, but not at any price. Here’s why: watch this video to learn more!

I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life. 

Subscribe to my YouTube channel and you’ll be notified if another chapter appears! 

Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.

 

/door

Strategy 17: Mark your results

Mark your results, that’s what strategy 17 is all about. Pilgrims mark their results in a credential. And as a pilgrim, every evening I also wrote little summary of the day in my notebook. When I ask CX managers or fellow leaders about their milestones or whether they marked their results, they often remain silent.

In this video I’ll tell you why it is important to mark your results. Check it out now!

I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life. 

Subscribe to my YouTube channel and you’ll be notified if another chapter appears! 

Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.

/door

Stategy 15: Out of office

You must be clear: when you are out of office, you are away. Don’t take your laptop to the beach, to answer mails and other stuff, while you could be reading a book, swimming or playing with your kids. Out of office is out of office, remember that.

I’ll explain this important strategy for your own sanity in this video!

I read aloud a chapter per week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life.

Subscribe to my YouTube channel and you’ll be notified if another chapter appears!

Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.

 

/door

Strategy 14: Travel light

Travel light is a great strategy, not just for walking a pilgrimage but just as much for life, and for your CX leadership. I know from experience that the less you carry, the easier the journey is. The same goes for leadership: don’t get too many monkeys on your shoulder. Especially not other people’s monkeys…

Learn how to keep your eyes on the prize in this video!

I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life. 

Subscribe to my YouTube channel and you’ll be notified if another chapter appears! 

Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.

/door