The 3 A’s of CX leadership – The introduction of the podcast CX Leadership Talks
On this very first episode of CX Leadership Talks, our host Nienke Bloem, a CCXP (Certified Customer Experience Professional) with 20 years of corporateand 8 years of CX Entrepreneur experience, dives deep into the world of customer experience management.
As someone who believes that CX is a core part of her identity, Nienke shares insights into successful CX leadership.
She emphasizes the importance of
- Accountability,
- Authority, and
- Anecdote
and shares how she and you can implement them in Customer Experience Management.
The episode provides valuable insights on how to lead CX and provides practical solutions to common CX-related challenges.
