In this episode of CX Leadership Talks we delved deep into our profession of customer experience management, discussing the limitations of relying solely on surveys, the power of feedback in driving genuine change, and the crucial alignment of CX with broader business strategy. This episode of CX Leadership Talks features Bill Staikos, a celebrated CX […]
Strategy 42 is “Your ‘Why’, or what are you here for?” When you’re a leader, Simon Sinek’s golden circle is a great tool to define in your own words the purpose of your role within the organization. Relevant questions are ‘What is your assignment?’ and ‘When are you a success?’ Perhaps you should ask yourself […]
Most Customer Experience Stories, well ehm… make me want to walk AWAY. Yes, that is the truth and I need to say it this harsh. Because at the start of a new year – okay it is almost March, but still – you have the opportunity to realize that your CX story might suck too […]
When they Zig, you Zag. That is what Strategy 41 is all about. Or to put this in my own words: ‘Do something different to stand out from the crowd’. Whether in your change program or in personal life, take some time to zoom out and see the broader picture. And more important: think of […]
In this enlightening episode of CX Leadership Talks, we delve deep into the core of data management and its transformative impact on customer experience. This THE episode when you are just starting in exploring the world of Data driven CX, but also if you are a seasoned leader you’ll get some great tips and tricks. Joining […]
Strategy 40 is about the power of routines. Building a step-by-step routine and tailoring it to your own wishes makes you happier, gets you more things done and makes you feel good and proud. In this video I’ll share the secrets of my personal and business routines. I found out that routines do not only work […]
A crazy poo story. What?! Be welcome to skip this one. But if you want to have a laugh of me putting myself in a shitty situation, this is your go-to-video. What do you do if life presents you a shitty situation? In strategy 39 – When life is full of shit – I will […]
In this episode, Nienke Bloem discusses the significance of the year of the wood dragon in relation to transformative energy, authority, and dignity, particularly for CX leaders. She shares her personal experiences with education and growth both as an employee in corporate organizations and as an entrepreneur. Nienke highlights the importance of strategic education planning and outlines […]
When fear is fear; that is what Strategy 38 is about. I am aware that life is life and things could happen. It won’t help if I constantly have worrying thoughts. On the contrary, I think you might attract them if you keep thinking of your fears. So, what to do instead? You’ll find out […]
Strategy 37 is Beat the Fear. If you don’t act due to fear, you are missing out. Make sure you recognize and acknowledge your fears, research them and question if they are real. But most of all: take action. In this video I’ll tell you about an Italian lady who was convinced that I needed […]