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Playing a game together. It's fun and immediately creates a mutual bond. Isn’t it wonderful when such a game answers difficult questions and you learn from it at the same time? It’s called The Customer Experience Game. In just a few hours, you can all sit around the table and increase your customer experience awareness. You can show employees what they can do to give customers a better experience. A win-win situation!
Do you recognize these issues? And you don’t have a clue how to handle them constructively? The answer is as simple as it is fun: go play the CX Game!
I developed the CX Game in collaboration with business partner Babs Asselbergs. She is CEO of Blommaberg – the Game Company, our joint venture in which we have incorporated The Customer Experience Game and The Employee Experience Game. Babs is Customer Experience Expert - CCXP certified and has over 20 years of experience in customer experience issues as a market researcher, project manager and consultant. She has been working as an independent consultant since 2016 and is the facilitator of the CX Game.