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The world is changing! If it concerns Customer Experience and you want to be a leader in the field, make sure you keep your end goal in mind right from the start. When do you consider customer experience to be good in your organization? How can you be a true manager of all phases of the customer journey? And how can you increase the number of satisfied customers and your turnover with all your employees?
Great Customer Experiences Don't Happen by Accident
What many organizations seem to forget is that their customers decide whether or not they purchase products or services from them, based on the experiences of others. They don't decide this based on the experiences of people they know, they base their decisions on reviews they trust. Reviews in which experiences of others are key.
Do you want to know how you, as a leader, can benefit from this knowledge?
Customer Experience Expert Nienke Bloem CCXP offers a refreshing perspective when it comes to customers and organizations. Her keynote presentation is full of knowledge and insights. Insights that you can implement tomorrow and give your business a boost!
Her keynote presentation will bring you the following:
- You will be able to transform your role as a leader: you are responsible for customer involvement and no one else!
- You will know how to apply a customer engagement strategy, based on the ACE Customer Experience strategy.
- You will know how to benchmark your organization's CX strategy with best practices from around the world.
- You have a clear understanding of Customer Experience and know exactly where the change should start.
Reactions from the audience to this keynote
"Nienke truly shines on stage. Not only because of her blue dress; especially because of her knowledge on customer experience and her power to take you with her into her story and wrap tips and knowledge into a lively argument. Meanwhile, she knows how to keep the audience razor-sharp by making them part of the presentation.”
Reactions from the audience to this keynote
"Nienke truly shines on stage. Not only because of her blue dress; especially because of her knowledge on customer experience and her power to take you with her into her story and wrap tips and knowledge into a lively argument. Meanwhile, she knows how to keep the audience razor-sharp by making them part of the presentation.”
Why choose Nienke Bloem as a speaker?
Nienke is an expert Customer Experience speaker on national and international stages. She also has extensive experience as a leader in Customer Experience. Because of her many years of organizational and management experience, she understands the dynamics of large organizations and speaks their language.
Nienke prepares her presentations thoroughly and attunes them seamlessly to the theme of your meeting. Her presentation is therefore always relevant and to the point. No boring management talk, but proven methodologies that appeal to the imagination. Nienke inspires her audience to actually put words into practice. It’s no surprise that she receives high ratings from her audience and her clients.
Are you thinking about such a keynote presentation for your meeting? Let Nienke share her ideas with you. Call or email her to find out what she can do for your organization.
Want to book this keynote? Submit your request
Customers about Nienke Bloem
"Nienke inspired us to place the customer at the heart of everything we do, and how. The Customer Experience Challenge workshop taught us to translate our inspiration into practical solutions for Kramp. She touched everyone across the organization and gave us a refreshing new look at things. It has been two weeks and we’re still talking about it. I can certainly recommend Nienke as a speaker for your event."
“As president of the Professional Speaking Association, Ireland, I’m always on the lookout for high-quality speakers who can truly add value for our members. I met Nienke at a PSA event in the UK, and after speaking with her, it was pretty clear that she had a lot to offer and that we had to bring her to Dublin.”
Last Saturday, she led a two-hour masterclass for our members and guests, which we’ll be reflecting on. In her blue dress (part of her branding), she lit up the room and provided a wealth of valuable advice. She’s also a fun person, which is an added bonus, and I look forward to working with her again in the future.”
“I worked with Nienke on an afternoon event, Relate Spotlight, in Amsterdam. Nienke was a fantastic presenter and a fantastic speaker. The content of her presentation was very interesting, perfectly aligned with our event topics, featuring precise examples and highly relevant to the audience. She knows how to convey her passion to our attendees with great enthusiasm, and that passion extends far beyond her presentation. I thoroughly enjoyed working with Nienke and would definitely recommend her for any Customer Experience events.”