CX Speaker
Nienke Bloem is globally a very popular and well-recognized Customer Experience Speaker.
CX Education
Take your Customer Experience knowledge to the next level.
CX Book
Transform to the organization your customers are really passionate about.
You want to achieve more in the field of Customer Experience
Are you ready to get your team moving at full speed to take your Customer Experience to the next level?
Or would you like to let a full room of good relations deepen their knowledge about Customer Experience?
Maybe you want to inspire your employees when it comes to customer experience?
For all group sizes. Entertainment, knowledge or both. On location, virtual or a combination.
Then Nienke Bloem is the expert you're looking for!
You want to achieve more in the field of Customer Experience
Are you ready to get your team moving at full speed to take your Customer Experience to the next level?
Or would you like to let a full room of good relations deepen their knowledge about Customer Experience?
Maybe you want to inspire your employees when it comes to customer experience?
For all group sizes. Entertainment, knowledge or both. On location, virtual or a combination.
Then Nienke Bloem is the expert you're looking for!
Why you choose Nienke Bloem
"Nienke uses her Customer Experience Management expertise in many ways. Your wishes will determine her contribution."
- Nienke is a very popular Customer Experience speaker on national and international stages, both on location and online.
- She facilitates break-out sessions after her keynote presentations. During these sessions, she gives the audience quick wins in Customer Experience. Action is her magic word: what are you going to do today to make improvements?
- She brings fun and insights by playing The Customer Experience Game with the board, the management team or with colleagues. This is an incredibly fun business game, in which you discover ways to improve the customer experience of your organization on the spot. Old school, with a board, pawns and dice. Guaranteed learning and fun!
- Nienke provides CX Masterclasses on the six pillars of the CX framework. These masterclasses will broaden and deepen your knowledge on all Customer Experience Management aspects. The training also prepares you for the CCXP exam. She can customize a masterclass with an in-company training, but you can also register for the open CX Masterclasses.
- Nienke also guides CX leaders in CX Leadership Masterminds to increase their leadership and actually implementing CX Management in their organization.
- Because she’s never done talking about her field, she regularly publishes blogs (including CustomerFirst), vlogs and inspiring messages.
Nienke in action
Nienke in action
Customers about Nienke Bloem
"Nienke: also digitally an inspiring CX speaker!
For the kick-off of our Voice of the Customer program, we would have liked to organize an event with Nienke as inspiring speaker. Unfortunately, this wasn’t possible due to Corona. What to do? We called Nienke and presented this challenge to her. Beside the fact that Nienke is a true CX professional, it immediately became clear that she is creative, flexible and solution oriented. Gaining a thorough understanding of us in terms of target group, needs and terminology, Nienke recorded three videos in one week, each with a different message. We now show these videos during our various digital kick-offs at all our brands. And it works! By mentioning theoretical as well as practical examples, quoting our own experiences and addressing us directly, she gets us thinking through these videos and inspires us to get started.
I highly recommend Nienke as an inspiring CX-speaker, also digitally!"
"Nienke is an expert in customer experience. She knows how to take you into the world of the customer in an engaging and disarming way. She makes it clear that curiosity is the most important thing. Don't make any assumptions; ask what the customer really thinks. If you are looking for someone who teaches you how to deal with clients in an appealing and exploring way, I highly recommend Nienke."
"Nienke gave my team and me so much energy and ideas in two days that we immediately started working on everything. The Masterclass is a good combination of broad strategic discussions and practical tips that have made our team stronger, more effective and prouder!"