The customer experience phenomenon has existed for centuries. From the moment we were able to buy something, customer relationships developed. Nevertheless, Customer Experience as a recognized profession is still relatively new. And there is still so much to learn! Nienke is happy to take your knowledge to the next level.
You're in the right place if you
- Want to find out more about CX
- Want to broaden and deepen your knowledge of CX
- Want to stand out as a CX professional
- Want to obtain certifications within CX
- Wanting to become the best in the field of Customer Experience
- Want to learn how to better deploy CX management and CX leadership in your organization
Nienke Bloem MBA CCXP RTP has been working in the field of Customer Experience for many years.
She is a Certified Customer Experience Professional (CCXP). Worldwide there are only fourteen organisations within the CXPA that are allowed to train others for the CCXP exam. Nienke Bloem is one of them.
Not sure what kind of CX education would suit you best? Contact Nienke, she will be happy to look into the possibilities with you.
Questions about CX Education?Please contact us
CX Masterclass (open registration)
Ready to become the best in the field of Customer Experience.
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But where to start? Exactly, here!
Global CX Leadership Retreat
The way to take your leadership to next level.
A 4-day boost in Bali with leaders from all over the world.
CX Leadership Masterminds
You are CCXP certified or you have followed the CX Masterclass.
Learn how to go from knowledge and insight to implementation.
In-company CX Masterclass
An online Customer Experience Master Class for you and your team.
Divided into six online sessions, so that everyone can participate from their own location.
When it comes to Customer Experience, you're never done learning. At the same time, that's the best part of the job: there’s always more!
Improve and expand your CX expertise
CX Master Class
You will participate in a CXMaster Class (in-company or via open registration). Whether you have a lot or little experience within Customer Experience: this training takes you through all facets of this field in two days. Using the six pillars of the CX framework, you will take your knowledge of all elements of Customer Experience to the next level. Both in width and depth. And you are optimally prepared for the CCXP exam if you would like to do so after the CX Master Class. The ideal crash course for ambitious professionals!
CX Leadership Masterminds
You are a CX leader with the necessary experience and you have already followed a CX Masterclass or obtained your CCXP exam. However, you want to become even better at what you do and learn to improve your skills that you need in practice. Then step into the CX Leadership Masterminds with like-minded fellow CX leaders.
In this six-month online program you will increase your leadership and learn to optimize CX Management within your organization.
Customers about Nienke Bloem
"Just go, learn and have fun! It's worth every euro and minute!"
"We were honored with the first virtual CX Masterclass. What a great experience! Each session brought so much inspiration and food for thought. Breaking down the modules into multiple virtual sessions gave us time to let the theory sink in and translate it onto RVO's daily practice. It was an inspiring CX journey from start to finish, giving our organization the chance to take a leap forward in terms of customer experience. Thank you, Nienke!"
"I'm so glad I met Nienke. I had already heard a lot about her and by talking to several like-minded people I had decided to take the master class with her and Jaap. I was ecstatic when I got back! The experience starts before you actually start the training. You are challenged and at the same time the approach is personal and fun. You immediately feel the urge to get to work. A lot passes by at lightning speed, but the topics that really matter - change management, for example – will get extra attention. Nienke guides the group energetically and even knows how to finetune any of the topics even with the seasoned professional. Her approach is practical and sometimes a bit bold. She is refreshing, motivational and will give you an extra boost! Both Nienke and Jaap know how to (re)stimulate people's creativity. This is great! And so important! Her practical approach also becomes apparent when you exchange ideas with her about how you want to tackle something, the alternatives and how she can help. Nienke is sincerely passionate about CX and you notice that in everything. She will do anything to help CX professionals, even if there is no commercial benefit for her. She is a true partner. If anyone can create positive energy and a 'we can do it' mentality, that's Nienke!"