The customer experience phenomenon has existed for centuries. From the moment we were able to buy something, customer relationships developed. Nevertheless, Customer Experience as a recognized profession is still relatively new. And there is still so much to learn! Nienke is happy to take your knowledge to the next level.
You're in the right place if you
- Want to find out more about CX
- Want to broaden and deepen your knowledge of CX
- Want to stand out as a CX professional
- Want to obtain certifications within CX
- Wanting to become the best in the field of Customer Experience
- Want to learn how to better deploy CX management and CX leadership in your organization
Nienke Bloem MBA CCXP RTP has been working in the field of Customer Experience for many years.
She is a Certified Customer Experience Professional (CCXP). Worldwide, only fourteen organizations within the CXPA have been designated to train others for the CCXP exam. Nienke Bloem is one of them.
Not sure what kind of CX education would suit you best? Contact Nienke, she will be happy to look into the possibilities with you.
Questions about CX Education?Please contact us
CX Masterclass (open registration)
Ready to become the best in the field of Customer Experience.
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But where to start? Exactly, here!
In-Company CX Masterclass
You want to broaden, deepen, and align CX expertise within your team.
Grow together into a stronger CX team with a customized masterclass.
CX Accelerator
You’re familiar with the field of CX and want to update your knowledge and make it future-proof.
Sharpen your CX thinking in just one day and translate new insights into concrete action.
CX Leadership Masterminds Bootcamp
You are an experienced CX professional and want to advance to a strategic CX leadership role.
Strengthen your authority, expand your influence, and make a visible impact within your organization.
When it comes to Customer Experience, you're never done learning. At the same time, that's the best part of the job: there’s always more!
Improve and expand your CX expertise
CX Master Class
You will participate in a CXMaster Class (in-company or via open registration). Whether you have a lot or little experience within Customer Experience: this training takes you through all facets of this field in two days. Using the six pillars of the CX framework, you will take your knowledge of all elements of Customer Experience to the next level. Both in width and depth. And you are optimally prepared for the CCXP exam if you would like to do so after the CX Master Class. The ideal crash course for ambitious professionals!
CX Leadership Masterminds
You’ll participate in the CX Leadership Masterminds Bootcamp if you have a solid understanding of the CX field and want to advance from CX manager to strategic CX leader. In this intensive program, you’ll work on the three building blocks of the ANI model: Authority, Narrative, and Impact. You’ll learn how to gain stakeholder buy-in, strategically position CX, and drive change within your organization. With a powerful CX Story, Strategy Map, stakeholder maps, and action plan, you’ll increase your influence and visible impact. The ideal leadership program for experienced CX professionals!
Customers about Nienke Bloem
"I would tell anyone just do it. Actually, I did last night. I cannot put a price on the experience, but I can tell you it is more than what we paid! Yes, you can use this as a testimonial."
“The CX Leadership Masterminds were a game-changer for me. Not only did I gain strategic insights and useful tools, but I also strengthened my confidence as a CX leader.”
“The CX Accelerator—with just one day of slowing down—provides a wealth of inspiration, both in terms of CX management and CX leadership. It really makes you think about your next steps toward building a strategic foundation and creating immediate value for customers and the organization. It also helps you identify where there’s growth potential in your CX leadership. My ‘bold move’ and ‘micro win’ give me focus and new energy. Give yourself a moment to slow down so you can speed up!”
“The CX Leadership Masterminds not only provided me with substantive knowledge and renewed energy, but above all helped me take on my role as a CX leader with confidence. Whereas I used to doubt whether I should initiate certain things, I now know: yes, that’s exactly what I need to do! I now have a concrete plan in place, including a team, a budget, and a clear direction.”
“Just go, learn, and have fun! It’s worth every euro and every minute!”
“I’m so glad I got to know Nienke. I’d already heard a lot about her, and after talking to several like-minded people, I decided to take the masterclass. I came away from it absolutely thrilled! The experience begins even before you actually start the training. You’re challenged right from the start, and the communication has a personal and cheerful tone. You immediately feel motivated to really get started. A lot of material is covered at a rapid pace, but the topics that really matter—like change management—are explored in greater depth. Nienke is full of energy in front of the group and knows how to polish even the most seasoned professional’s skills. She keeps it nice and practical, and sometimes takes a bit of a bold approach. Refreshing, inspiring—and if you need a quick boost, Nienke is the one to turn to! Her practical approach is also evident when you discuss with her how to tackle a problem or explore alternatives where she can help. Nienke is genuinely passionate about CX, and you can tell in everything she does. She’ll do anything to help CX professionals, even if there’s no immediate commercial benefit for her. She truly acts as a partner. If anyone can create positive energy and a “we can do it” mindset, it’s Nienke!”