How much does it cost to go on a pilgrimage? And what is the link with budgeting your CX projects as a CX leader? Budgeting might not be your favorite part of your role, but money is required to bring in results.
Watch this video about strategy 8: budgeting. And you’ll find it out it’s less difficult than you think!
https://youtu.be/Q5ilI5Bg_RQ
I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life.
Subscribe to my YouTube channel and you’ll be notified if another chapter appears!
Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.
Many CX leaders find it difficult to get boardroom involvement and support. How to go about? In my time as a CX leader at KPN, I wish I had known what I know now, ten years later: what the C-suite and those that live in the boardroom hate, are risks…
So, mitigate them. That’s what strategy number 7 is about!
https://youtu.be/IqqqvCtLm8k
I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life.
Subscribe to my YouTube channel and you’ll be notified if another chapter appears!
Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.
*****
Nienke Bloem is often called the Customer Experience speaker in the blue dress.
She’s a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books.
Her two-day Customer Experience Masterclass is known as the best program to prepare for your CCXP and she is the go-to person voor CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a CX Leadership Masterminds program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations.
With her over 20 years corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results.
Strategy 6: Get buy-in. Who should you engage and get buy-in from, once you have a great idea or plan? And how do you make others just as enthusiastic and excited about your plan as you are?
By creating your personal buy-in strategy. You’ll find the ‘how to’ in this video!
https://youtu.be/5rxRr64mckg
I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life.
Subscribe to my YouTube channel and you’ll be notified if another chapter appears!
Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.
*****
Nienke Bloem is often called the Customer Experience speaker in the blue dress.
She’s a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books.
Her two-day Customer Experience Masterclass is known as the best program to prepare for your CCXP and she is the go-to person voor CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a CX Leadership Masterminds program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations.
With her over 20 years corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results.
When it comes to customer experience, should you start by interviewing customers and sending out surveys? Or should you start by mapping customer journeys and then interview customers? Or ..?
In this video you’ll explore that many roads lead to Rome. But which road to take? Where to start? That’s what strategy 5 is about. Check it out!
https://youtu.be/zCcl39s-GN8
I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life.
Subscribe to my YouTube channel and you’ll be notified if another chapter appears!
Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.
*****
Nienke Bloem is often called the Customer Experience speaker in the blue dress.
She’s a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books.
Her two-day Customer Experience Masterclass is known as the best program to prepare for your CCXP and she is the go-to person voor CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a CX Leadership Masterminds program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations.
With her over 20 years corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results.
https://www.nienkebloem.nl/wp-content/uploads/sites/142/2023/08/Nienke-reads-CX-is-a-pilgrimage.png400400Nienke Bloemhttps://cluster.swstatic.nl/wp-content/uploads/sites/142/2021/03/Nienke-Bloem-Logo1.pngNienke Bloem2023-06-12 09:29:002024-06-07 14:56:54Strategy 5: Where to start?
Giant goals can stimulate you to go forward, but they can also freeze you. They excite and frighten you at the same time, because where to start? What should your first step be?
Let me show you how to do this. Watch this video about creating doable chunks. Yes, this is the 4th strategy!
https://youtu.be/MimLiWBwp2I
I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life.
Subscribe to my YouTube channel and you’ll be notified if another chapter appears!
Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.
*****
Nienke Bloem is often called the Customer Experience speaker in the blue dress.
She’s a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books.
Her two-day Customer Experience Masterclass is known as the best program to prepare for your CCXP and she is the go-to person voor CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a CX Leadership Masterminds program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations.
With her over 20 years corporate experience, she speakcxs the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results.
Strategy 3 is: set a BHAG. This really helps you to transform and to become the leader you wish to be. Dare to aim for something big, by setting your BHAG.
Don’t know yet or don’t even know what a BHAG is? Then surely listen to chapter 3 and get inspired!
https://youtu.be/jXCKKEFtnkk
I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life.
Subscribe to my YouTube channel and you’ll be notified if another chapter appears!
Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.
*****
Nienke Bloem is often called the Customer Experience speaker in the blue dress.
She’s a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books.
Her two-day Customer Experience Masterclass is known as the best program to prepare for your CCXP and she is the go-to person voor CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a CX Leadership Masterminds program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations.
With her over 20 years corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results.
https://www.nienkebloem.nl/wp-content/uploads/sites/142/2023/08/Nienke-reads-CX-is-a-pilgrimage.png400400Nienke Bloemhttps://cluster.swstatic.nl/wp-content/uploads/sites/142/2021/03/Nienke-Bloem-Logo1.pngNienke Bloem2023-05-29 12:16:002024-06-07 14:51:42Strategy 3: Set a BHAG
Choose the path of energy. That’s the second strategy on how to spice up your leadership. Whether it is your leadership in private or business, you need to make lots of choices, small and bigger ones. But how to make this easy for yourself? By choosing the path of energy.
If you think ‘huh?’, then find out: listen to chapter 2 now!
https://youtu.be/VU1R6ZsF3UM
I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life.
Subscribe to my YouTube channel and you’ll be notified if another chapter appears!
Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.
*****
Nienke Bloem is often called the Customer Experience speaker in the blue dress.
She’s a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books.
Her two-day Customer Experience Masterclass is known as the best program to prepare for your CCXP and she is the go-to person voor CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a CX Leadership Masterminds program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations.
With her over 20 years corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results.
https://www.nienkebloem.nl/wp-content/uploads/sites/142/2023/08/Nienke-reads-CX-is-a-pilgrimage.png400400Nienke Bloemhttps://cluster.swstatic.nl/wp-content/uploads/sites/142/2021/03/Nienke-Bloem-Logo1.pngNienke Bloem2023-05-22 12:13:002024-06-07 14:49:53Strategy 2: Choose the path of energy
On this second episode of CX Leadership Talks we have two guests, both CX leaders and authors: Aleksandra Pilniak and Friederike Niehoff share their expertise in customer experience (CX) leadership. They discuss insights out their brilliant book “Why your customer experience program will fail and 7 proven ways to avoid it”
For example the importance of appreciation and injecting fun into the workplace and the episode highlights the pitfalls in CX strategy and concrete tips to improve it. Organizational culture is seen as crucial for a successful CX program, and the guests emphasize the importance of understanding it before attempting to change it. The episode also touches on the importance of self-appreciation, engaging with customers effectively, and using a maturity assessment to confront individuals on their customer-centricity.
Nienke Bloem is often called the Customer Experience speaker in the blue dress.
She’s a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books.
Her two-day Customer Experience Masterclass is known as the best program to prepare for your CCXP and she is the go-to person voor CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a CX Leadership Masterminds program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations.
With her over 20 years corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results.
https://www.nienkebloem.nl/wp-content/uploads/sites/142/2023/05/Visual-podcast-Friederike-Niehoff-and-Aleksandra-Pilniak-scaled.jpg25602560Nienke Bloemhttps://cluster.swstatic.nl/wp-content/uploads/sites/142/2021/03/Nienke-Bloem-Logo1.pngNienke Bloem2023-05-17 11:02:002024-06-07 14:48:54Why your CX program will fail – fab insights with Aleksandra Pilniak & Friederike Niehoff
How to spice up your leadership? That is what my book ‘CX is a pilgrimage’ is all about. In 2021, I decided to spice up my life and found the magical connection between Customer Experience, pilgrimage, and leadership.
I walked 1,000 kilometers on the Via Francigena, a pilgrim’s path in Italy and finished in Rome on May 17th, 2022, my 50th birthday. That’s why I decided to share 50 strategies in my book ‘CX is a pilgrimage – 50 strategies to spice up your leadership’.
https://youtu.be/SafsVE7Kpkk
I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life.
Subscribe to my YouTube channel and you’ll be notified if another chapter appears!
Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.
*****
Nienke Bloem is often called the Customer Experience speaker in the blue dress.
She’s a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books.
Her two-day Customer Experience Masterclass is known as the best program to prepare for your CCXP and she is the go-to person voor CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a CX Leadership Masterminds program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations.
With her over 20 years corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results.
https://www.nienkebloem.nl/wp-content/uploads/sites/142/2023/08/Nienke-reads-CX-is-a-pilgrimage.png400400Nienke Bloemhttps://cluster.swstatic.nl/wp-content/uploads/sites/142/2021/03/Nienke-Bloem-Logo1.pngNienke Bloem2023-05-15 11:38:002024-06-07 14:45:48Introduction to my book ‘CX is a pilgrimage’
