Make a lasting impact with a CX narrative that drives real change
The CX Story Online Training is a comprehensive 6-week course designed specifically for Customer Experience (CX) leaders who want to create and present a powerful CX narrative—one that drives change within their organization.
Led by Nienke Bloem, a global CX expert, this step-by-step program guides you through crafting a compelling 10-minute CX story that engages stakeholders, aligns with your company’s strategy, and drives action. Through a combination of practical frameworks, creative exercises, and—if you’d like—personal coaching, you’ll learn how to structure your message, how to integrate personal and customer insights into it, and how to present with confidence.
Whether you want to strengthen your leadership skills or build a customer-focused culture, this course will give you the tools you need to tell your story and make a lasting impact.
Nienke's mission is to make the world a better place for both employees and customers. And she's sure to succeed!
Practical information about this training
The “Create Your Best CX Story Ever” course is an online course that you can start at any time. You can complete this course entirely at your own pace, whenever you want. The course consists of three modules, each with two blocks. Experience shows that it’s best to complete one block each week. Schedule those blocks in your calendar and stick to that plan. That way, you’ll complete the course in six weeks and have an amazing CX Story—a story that engages stakeholders, aligns with your company’s strategy, and drives action. A CX Story that no one will forget.
Your trainer is Nienke Bloem, CCXP RTP. Each module of the training includes a number of videos in which she teaches you. After each video, you’ll complete the corresponding exercise in your workbook. The videos and the workbook are in English. Of course, it’s perfectly fine—and only natural—to write and practice your CX Story in your own language. After all, you’ll eventually want to present a compelling story to all your stakeholders.
- The cost of your participation in the online training is €995.
- When you purchase the online training course, which includes personal coaching from Nienke, you'll pay €1,995.
- You can schedule your individual sessions with Nienke whenever you're ready.
The prices listed do not include 21% VAT.
About Nienke
Nienke Bloem is often referred to as the Customer Experience speaker in the blue dress.
She is a global thought leader in the field of CX, an educator, and an international keynote speaker who inspires her audience with best practices and proven methodologies in CX. She runs a speaking practice, a CX-Game company, and a training firm; Customer Experience is in her blood. Nienke is the author of two books on CX. She is also a modern pilgrim who discovered the connection between pilgrimage and leading customer-centric change.
With 20 years of experience in the business world, she speaks the language of business. Her presentations and training sessions on Customer Experience are inspiring and practical. She is one of the few certified training partners of the CXPA (Customer Experience Professionals Association). Nienke’s mission is to make Customer Experience truly effective and to help you achieve tangible business results.