In the dynamic of Customer Experience (CX) leadership, communication is essential for engagement, persuasion, and education. However, even the most seasoned CX leaders can fall prey to certain communication pitfalls. With the result that they don’t get their message across, colleagues don’t understand them and more important, people don’t get into action. Identifying and addressing […]
Strategy 28: Work data driven. Expert advice is nice, but solid proof is better. You can use data to make your CX practice future proof and based on facts. It is actually the only way to go. Even as a pilgrim, the right data helped me finding better fitting walking shoes. How? Watch this video! […]
Not everything you want in your (work) life can be expressed in numbers, in ROI, or cold hard cash. What matters is the belief in what you do. This is also crucial when it comes to Customer Experience. You are in the business of business. Strategy 27 is ‘Belief helps’. How does belief help you […]
This episode of the CX Leadership Talks podcast Design methods and CX leadership are the topics. Krisztina Kanizsai is my guest and a multifaceted professional with expertise in service and customer design, as well as UX research. Her mission is to create meaningful experiences that have a positive impact on business results. The conversation in this episode […]
Slowing down gives you time to reflect. And this is necessary if you want to think about the larger themes in life, both on a personal and on a business level. Speeding up is a good thing if you want to achieve your goals, but speeding only will bring you less. You want to know […]
Strategy 25: Speak the language. We all speak our own language. And even if we speak the same language, we might misunderstand because we use terminology the other won’t understand. Do we give the same meaning to a word? In this video I’ll tell you why it’s important to speak the same language. Find it […]
Welcome to the latest episode of CX Leadership Talks with me, Nienke Bloem. I apologize for the hiatus between episodes, as I took a much-needed break. But I’m back now, and today’s episode is a must-listen for CX leaders. We’re going to dive into the world of leadership retreats and why they are such valuable […]
Strategy 24 is ‘Leave your mark’. Leaving a mark makes it easy for others to connect with you. This works extremely well as a pilgrim, but in your work too. Here’s why: watch this video to learn more! I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll […]
Learn from your peers is the 23rd strategy. More than books and trainings, you’re learning most by doing. Especially when you integrate a fresh perspective from your peers. To learn from those who have experienced something similar helps a lot. Do you want to learn how to become a better leader or person? Watch this […]
To do the talk you have to do the walk as well. Before you know it, you’ll become a pilgrim ????. Many leaders talk a lot about customers. But what is their action? Most of them are almost never in contact with customers. In this video you’ll learn how to walk the talk. And that […]