Welcome to the latest episode of CX Leadership Talks with me, Nienke Bloem. I apologize for the hiatus between episodes, as I took a much-needed break. But I'm back now, and today's episode is a must-listen for CX leaders. We're going to dive into the world of leadership retreats and why they are such valuable [...]
Strategy 24 is "Leave your mark. Leaving a mark makes it easy for others to connect with you. This works extremely well as a pilgrim, but in your work too. Here's why: watch this video to learn more! I read aloud a chapter every week. Enjoy listening to my book. I do hope that I'll [...]
Learn from your peers is the 23rd strategy. More than books and training, you're learning most by doing. Especially when you integrate a fresh perspective from your peers. To learn from those who have experienced something similar helps a lot. Do you want to learn how to become a better leader or person? Watch this [...]
To do the talk you have to do the walk as well. Before you know it, you'll become a pilgrim ????. Many leaders talk a lot about customers. But what is their action? Most of them are almost never in contact with customers. In this video you'll learn how to walk the talk. And that [...]
Share your story is strategy 21. You might doubt sometimes: shall I share my story of what I'm doing right now, or not? Don't overthink. And remember, your crowd loves to hear from you, because you have a story to share. I share an example of sharing my story in this video. Check it out! [...]
Take a break, already the 20th strategy (only 30 to go, stay tuned! ????). Most of us in business are focused on efficiency. But I'd like to draw your attention to the negative effects of efficiency. And why it's important to take a break now and then. Especially if your calendar is efficiently planned, this [...]
Don't be more catholic than the Pope. Is that a strategy? Yes, it is! Many customer experience leaders want to do the right thing and things right. They always involve everybody in the right way, and want to be 100% accurate in their business cases (if possible?!). A noble job, but not at any price. [...]
Strategy 18: Stick to the plan. I notice that a lot of organizations are constantly altering their plans. Which is perfectly fine when there is a different goal or a real change of plan. But what I mean is that plans are just being tweaked for the sake of being tweaked, talked about, checked with [...].
Ah, it's summer. Then we as customers are all in a great mood. We go on vacation and show the best of ourselves. Right! Or not... I got these reviews from a guide who showed us around Jamaica over eight years ago and have to laugh and cry at the same time. What are we humans [...]
Mark your results, that's what strategy 17 is all about. Pilgrims mark their results in a credential. And as a pilgrim, every evening I also wrote little summary of the day in my notebook. When I ask CX managers or fellow leaders about their milestones or whether they marked their results, they often remain silent. [...]