Too many CX strategies are either far too complex ... or are too CX-like. Or have little execution power. In other words, they don't actually get off the ground. That's where your Strategy on a Page (SOAP) comes in.
Your SOAP is the bridge between vision and execution. Without SOAP, your CX story remains a dream. With your Strategy on a Page, you have a clear, shareable and executable plan that gives your team direction and inspires your organization.
In this 1-hour webinar, I'll take you through the why, how and what of SOAP:
- Why you need a Strategy on a Page as a CX Leader.
- How to build it step by step (including a practical AI prompt to get you started).
- What it can be - with four possible formats to choose from.
- At least three real-life CX examples that will inspire you what this Strategy on a Page looks like.
You will not leave this webinar with a ready-made version, but rather with clarity, inspiration and practical tools to create a SOAP that fits your organization and your leadership style.
This webinar will be recorded, but joining live will give you a chance to ask questions and spar directly. And ... if you join live, you'll receive the practical AI prompt that you can start using right away.
About Nienke Bloem
Nienke Bloem is often called the Customer Experience speaker in the blue dress. She is a global CX thought leader, educator and an international keynote speaker who inspires her audiences with best practices and proven methodologies. She breathes Customer Experience. With her 20 years of corporate experience, she speaks the business language. Her presentations and trainings on Customer Experience are inspiring and practically applicable. She is one of the few Registered Training Partners of the CXPA and it is her mission to make Customer Experience work and help you deliver business results.