Navigating the Year of the Wood Dragon: Education, Growth, and CX Leadership Decisions
In this episode, Nienke Bloem discusses the significance of the Year of the Wood Dragon in relation to transformative energy, authority, and dignity, particularly for CX leaders.
She shares her personal experiences with education and professional development, both as anemployee in corporate organizations and as an entrepreneur.Nienke highlights the importance of strategic education planning and outlines key questions for listeners to consider in order to identify opportunities for growth.
She also shares insights intoher own educational journey and her plans for the year. Nienke encourages listeners to dream bigger, do more, and be their best selves in the Year of the Wood Dragon.
Learn from this episode of CX Leadership Talks—enjoy!
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Nienke Bloem is often referred to as the Customer Experience speaker in the blue dress.
She is a global CX thought leader, educator, and keynote speaker who inspires audiences with best practices and proven methodologies. She runs a speaking practice, a CX game company, and a training business; she lives and breathes Customer Experience and is the author of two books on CX.
Her two-day Customer Experience Masterclass is known as the best program to prepare for the CCXP, and she is the go-to person for CX leaders who want to advance their leadership and achieve immediate results from their Customer Experience transformation programs. Since 2020, she has been hosting a CX Leadership Masterminds program and helping leaders enhance their leadership skills and deliver an engaging CX story, including a solid CX strategy. In addition, she is a modern-day pilgrim and has drawn parallels between her journey and leading customer-centric transformations.
With over 20 years of corporate experience, she speaks the language of business. Her keynote speeches and training programs on customer experience are inspiring and practical. She is one of the few Recognized Training Partners of the CXPA, and her mission is to make customer experience work and help you achieve business results.
