Nienke reads CX is a pilgrimage

Strategy 19: Don't be more catholic than the Pope

Don't be more catholic than the Pope. Is that a strategy? Yes, it is! Many customer experience leaders want to do the right thing and things right. They always involve everybody in the right way, and want to be 100% accurate in their business cases (if possible?!).

A noble job, but not at any price. Here's why: watch this video to learn more!

I read aloud a chapter every week. Enjoy listening to my book. I do hope that I'll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life.

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Would you rather read my book? You can find it online on Amazon or – in the Netherlands and Belgium – in any bookstore online.