Nienke reads CX is a pilgrimage

Strategy 22: Walk the Talk

To do the talk you have to do the walk as well. Before you know it, you'll become a pilgrim ????. Many leaders talk a lot about customers. But what is their action? Most of them are almost never in contact with customers. In this video you'll learn how to walk the talk. And that it's important to become a real leader. Curious? Watch the video.

I read aloud a chapter every week. Enjoy listening to my book. I do hope that I'll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life.

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