Crafting CX Careers: Trends, Traits, and Triumphs with Jo van Riemsdijk, CX Recruitment Specialist
Welcome to CX Leadership Talks, where we explore the world of customer experience leadership with top industry experts. In today’s episode, host Nienke Bloem engages in a captivating conversation with Jo van Riemsdijk. Together, they navigate the intricacies of customer experience management from Jo’s perspective as THE recruiter in the CX field in the UK.
In this episode
Jo shares valuable insights on the challenges and trends in recruiting for customer experience roles, reflecting on how the requirements and skill sets sought by organizations today differ from those of the past. We explore the complexities of securing buy-in from senior leadership—what she calls “managing upward”—the shifting paradigms of the customer experience industry, and the growing demand for digital expertise and change leadership.
About Jo van Riemsdijk
She is THE Customer Experience Recruitment Specialist, recruiting at all levels, right up to the board level. Together with Kate Baird, she founded CX Talent Ltd, an independent customer experience recruitment consultancy. They match the RIGHT people with the RIGHT jobs in customer experience, digital experience, and service design roles. This spans all levels—from Chief Customer Officer, Customer Experience Director, and Digital Experience Director down to middle management roles—across all industry sectors, covering a wide range of CX disciplines such as strategy, insight, design, digital, service, engagement, loyalty, and success. She is the perfect guest on the show, as she understands what her clients are looking for and recognizes where the best matches are made. She takes a consultative approach and always acts with transparency and integrity. She is always passionate about matching the right people with the right jobs and helping businesses achieve customer satisfaction and profitability.
Clickhereto visit the CX Talent Ltd. website.
Clickherefor the monthly newsletter on LinkedIn from CX Talent Ltd.
Want to grow as a CX Leader?Contact Nienke Bloem through her website,www.nienkebloem.com. She is a CX expert and can provide you with the guidance and support you need to succeed in CX leadership.
Time-Stamped Overview
00:00 UK-based recruitment firm serving international clients.
05:37 Research led to the identification of a gap in the customer experience.
9:30 a.m. Employers are looking for directors with diverse skill sets.
12:01 Customer Experience Manager Roles and Their Impact on Salary.
15:53: A rise in demand for digital design roles has been observed.
7:01 p.m. The key to finding the ideal challenge: “Remember what you bring to the table.”
23:18 Developers want to build communities and attract employees.
26:42 Transition from vendor neutrality to consulting education.
27:47 Stay informed about AI and organizational processes.
33:00 Breaking the leadership paradigm to create greater value.
35:50 Creating an ideal business culture by emphasizing values.
38:03 A detailed client brief and a thorough candidate assessment process.
41:04 Recommend hiring the right person and seeking professional help.
44:24 Prepare, engage, focus, share stories, manage upwards.
Jo's Recommendations
- Follow Ian Goldinghttps://www.linkedin.com/in/iangolding/
- Women in CX Networkhttps://womenincx.community/
- The CX Talent Ltd newsletterhttps://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7151176186444861440
Listen to today's episode here or on any of your favorite podcast apps.
*****
Nienke Bloem is often referred to as the Customer Experience speaker in the blue dress.
She is a global CX thought leader, educator, and keynote speaker who inspires audiences with best practices and proven methodologies. She runs a speaking practice, a CX game company, and a training business; she lives and breathes Customer Experience and is the author of two books on CX.
Her two-day Customer Experience Masterclass is known as the best program to prepare for the CCXP, and she is the go-to person for CX leaders who want to advance their leadership and achieve immediate results from their Customer Experience transformation programs. Since 2020, she has been hosting a CX Leadership Masterminds program and helping leaders enhance their leadership skills and deliver an engaging CX story, including a solid CX strategy. In addition, she is a modern-day pilgrim and has drawn parallels between her journey and leading customer-centric transformations.
With over 20 years of corporate experience, she speaks the language of business. Her keynote speeches and training programs on customer experience are inspiring and practical. She is one of the few Recognized Training Partners of the CXPA, and her mission is to make customer experience work and help you achieve business results.
