Future proof your CX thinking. Upgrade your impact. Accelerate your action.
Are you a CX professional, CX expert or CX leader and want to futureproof your expertise? Then this is your day.
This (Dutch spoken) day is designed for anyone who already knows the CX profession well. Whether you work in B2C, B2B, government, finance, retail, telecom or as a consultant, if you want to make a difference in customer experience as well as strengthen your craft, this is your acceleration.
Together, we build on the six axes of the CXPA framework. Each part will be sharpened in one day. Expect 9+ strategic and topical themes that will get you thinking and are directly translatable to your practice.
This day is a collaboration between Nienke Bloem and Stephan van Slooten, Danique Veeneman, Wilfred Achthoven of Altuïtion.
The 9+ topics in a row:
- CX-boost by AI - Smart AI tools creating CX value now
- Mind the Brand Gap - Making brand & experience coincide
- Value Accelerator - increasing customer value and business value
- Futureproof your Journey Game - From mapping to steering
- Beyond Agile - The next evolution of agile teams
- Measure House 2.0 - CX intelligence with a legal pyramid scheme
- Organizing for Impact - Build a future-proof CX team
- CX leadership - Leadership with guts and vision
- 9+ Culture Interventions - Build a culture that works
Participate?
Date: September 25, 2025
Time: 07:30 (breakfast) - 19:00
Location: Woerden Castle
Only 50 spots available
Max. 4 participants per organization
The three guest speakers
Martin van Kranenburg
In-demand expert and speaker on AI applications and neuromarketing. And also best-selling author "ChatGPT as a Second Brain" (#1 best-selling Management Book 2024 in AI category).
Elmer Hiemstra
About organizing innovation and the role of CX. How do winning tech companies and their product teams work? From shipping features faster to driving better outcomes for customers: the next evolution of agile teams.
Lieven Swinnen
How Essent's Head of Customer & Digital Experience uses Datadriven working and a Measurement House 2.0 to achieve spectacular CX and business results and grow Essent into the best practice within the international EON Group.
What will this day bring you?
- A future-ready update to your CX knowledge, built on the CXPA framework
- Inspiration and tools to move your organization forward
- New energy, peers, insights and ideas
- Focus on action: what will you do differently tomorrow?
- A solid 9+ experience - substantive and personal
Are you CCXP?
Then this day is also an investment in your certification: 11 Qualifying Activities for your recertification (You need a total of 30 in 3 years)
What's all included:
Breakfast, lunch, a catered get-together and teaching materials.
Return moment after 3 months:
Making CX WORK: from idea to impact
An online session in which we keep each other sharp, share successes and hold each other accountable for making a real difference.
Investment per organization (excluding VAT):
1st participant: € 1,250
2nd participant: € 1,150
3rd participant: € 1,050
4th participant: € 950
Registration can also be done through Springest.
Put yourself and your organization on edge.
Futureproof your CX thinking.
From strategy to action.
From good to 9+.
Sign up and secure yourself a spot.