The Virtual Customer Experience Masterclass will help you broaden and deepen your knowledge of CX. And not only that: in this Masterclass you will also meet about 16 peers online from which you can learn. In order to become a strong Customer Experience leader, it is important that you are challenged. And Nienke likes to do that: she challenges you to see different scenarios, to make connections, to think one step ahead, to think more and more from the point of view of both the customer and the organisation.
Would you like to...
- Know more about Customer Experience Management?
- Broaden and deepen your knowledge of Customer Experience Management?
- Distinguish yourself as a CX professional so that you can offer knowledge and quality?
- Get your CCXP certification within Customer Experience?
Actually, you just want to be the best in the field of Customer Experience.
But where to start? Exactly, here!
The virtual CX Masterclass is like a pressure cooker: in just two days, you'll learn all about CX through six CX competencies. The six pillars of the CXPA framework are the basics of the Masterclass. Using these pillars, you will learn everything you need to know step by step. After those two days, you’ve completed the Masterclass. You can also sign up for the CCXP exam, for which you are now truly prepared. But it is certainly not mandatory to complete the CX Masterclass with an exam.
Dates
Six online sessions of 2.5 hours and a seventh wrap-up session of 1.5 hours. New dates have not yet been announced, but you can already express your interest without obligation through our contact form.
It is Nienke's mission to make the world a better place for employees and customers. And she will certainly succeed in that!
Also important to know...
And what is the CX Master Class?
- You will learn all about the 6 CX competencies
- You will gain insight into the best practices in the field of CX
- You will increase your CX competencies and you grow as a CX leader
- You will meet CX colleagues from whom you can learn a lot
- You will create your personal CX plan to drive your business growth
- You will learn all about the CCXP exam requirements and you'll be prepared for the CCXP exam.
- You will become a CX professional who really takes control in your organisation!
What you will not learn during the CX Master Class:
- Nienke doesn't teach you to map Customer Journeys
- We are not going to solve practical cases (although we will discuss scenarios).
- The virtual CX Masterclass is certainly not an implementation course. The Masterclass is totally focused on knowledge, insight and skills.
In seven 2.5-hour blocks, you'll be immersed in content and exchange CX knowledge with colleagues: a blended-learning programme, in other words!
Some practical things
This virtual Masterclass is an all-inclusive learning experience. In seven blocks of 2.5 hours you will be immersed in content and exchange your CX knowledge with colleagues: a blended-learning program!
Nienke Bloem CCXP RTP presents the CX Master Class by herself. The online open CX Masterclass will be in English, because CX colleagues from all over the world are participating.
The online CX Masterclass will take place via Zoom.
- You pay the early-bird rate of € 1,395 when you enrol more than one month before the starting date
- The original and full price is € 1,495
- Payment by credit card is possible. In this case the price is € 1,495.
- Price when booking via Springest € 1.495
- The prices mentioned are exclusive of 21% VAT
Extra bonus: free access to the online course 'How to write your Eligibility in four steps'.
Customers about the CX Masterclass
"Just go, learn and have fun. It's worth every penny and every minute!"
"This course is just what you need if you are searching for a program that doesn't take months of your time but covers everything you need to grow as a cx leader and prepare you for the CCXP exam. It goes fast, but it's a blast."
"I would tell anyone just do it. Actually, I did last night. I cannot put a price on the experience, but I can tell you it is more than what we paid! Yes, you can use this as a testimonial."