Strategy 41: When They Zig, You Zag
When they Zig, you Zag. That’s what Strategy 41 is all about. Or, to put it in my own words: “Do something different to stand out from the crowd.” Whether in your change program or in your personal life, take some time to zoom out and see the bigger picture. And more importantly, think about where you can stand out.
Curious about the how and why? Watch this video!
I read a chapter aloud every week. I hope you enjoy listening to my book. I truly hope that I’ll inspire you to add some excitement to your journey as a business leader, a CX leader, or perhaps even as a leader in your personal life.
Subscribe to my YouTube channel and you’ll be notified when a new chapter is posted!
Would you rather read my book? You can find it online at Amazon or—in the Netherlands and Belgium—at any online bookstore.
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Nienke Bloem is often referred to as the Customer Experience speaker in the blue dress.
She is a global CX thought leader, educator, and keynote speaker who inspires audiences with best practices and proven methodologies. She runs a speaking practice, a CX game company, and a training business; she lives and breathes Customer Experience and is the author of two books on CX.
Her two-day Customer Experience Masterclass is known as the best program to prepare for the CCXP, and she is the go-to person for CX leaders who want to advance their leadership and achieve immediate results from their Customer Experience transformation programs. Since 2020, she has been hosting a CX Leadership Masterminds program and helping leaders enhance their leadership skills and deliver an engaging CX story, including a solid CX strategy. In addition, she is a modern-day pilgrim and has drawn parallels between her journey and leading customer-centric transformations.
With over 20 years of corporate experience, she speaks the language of business. Her keynote speeches and training programs on customer experience are inspiring and practical. She is one of the few Recognized Training Partners of the CXPA, and her mission is to make customer experience work and help you achieve business results.
